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Your Privacy

We take privacy seriously and will never sell or share your data.

Introduction

The Creatives Universe is committed to protecting and respecting your privacy. This policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
The website https://thecreativesuniverse.com/ is owned and operated by The Creatives Universe.

Information we may collect from you:

The Creatives Universe operates within GDPR and Data Protection guidelines. We will process personal data in line with the GDPR and UK Data Protection principles:

  • When you make a phone call or send an e-mail to seek information about our services;
  • Recruitment and employment;
  • When your data has been passed to us by our clients to us to do a project for them;
  • Through our use of the Cookies on our website (please see the Cookies section below);
  • Through your request for publications and other marketing materials;
  • Through your request for information about our services and related topics and events;
  • Through your registration for events and competitions;
  • Through your contacting us with enquiries and comments.

If you take one of the steps mentioned above, we may collect and process personal information about you such as:

  • Your name, address, email address and other contact information;
  • Records of your correspondence with us, if you have contacted us
  • Interests;
  • Details of your visit to the website;
  • Multimedia files such as photographs and video footages;
  • Information about your service user experiences
  • Any other information provided to us by our clients such as postcode, age, geographical location and other anonymised data.
Information others may share with us about you:

We never buy personal data from third parties or trade data with other organisations. However, there are times when we have to report to our clients, regulators or other relevant bodies and in those circumstances, we will report your information either aggregately or anonymously.

Uses made of the information:

The Creatives Universe asks you to share only the information that you feel comfortable sharing online when creating a profile such as your Linkedin profile or your website. Whilst The Creatives Universe is not open to the public as such, it is open to all individuals who create an online account on the platform itself. In-platform messaging means that you can message another party freely until you feel comfortable in providing your personal details and leave the platform to negotiate work, rates etc.

We may use your personal information to create and manage you account, communicate with you about job opportunities, respond to your inquiries and provide services and features of our Website.
We may use usage information to analyse trends, administer our Website, improve our services, and gather demographic information for internal purposes. This information is aggregated and does not personally identify you.

We will process any of your personal data, in accordance with our obligations under applicable data protection laws and regulations, for the following reasons: to provide you with the services you have requested; to comply with applicable laws and regulations; for administrative purposes; to assess enquiries; and to provide you with information about us and our services. If, at any time, you do not wish to receive further information about us and our services, contact us at admin@thecreativesuniverse.com.

How long we keep your information:

The security of your personal data is essential to us, and to protect your data, we take a number of important measures.

We retain the personal data processed by us in a live environment for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation.

In addition, personal data may be securely archived with restricted access and other appropriate safeguards where there is a need to continue to retain it.

Disclosure of your information:

We may share your personal information with third parties, including potential hiring companies and service providers who assist us in operating our Website and providing our services. We will only share your information to the extent necessary for those purposes and with the parties who have agreed to keep your information confidential.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of The Creatives Universe, or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

Third Party Website:

Our website may contain links to third-party websites. This Policy does not apply to those websites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review those websites before providing any personal information.

How are my credit card details protected?

All credit and debit card details are managed within Stripe, a professional and secure payment gateway which meets industry standards. This means that your personal financial data is not held anywhere within The Creatives Universe, only within the Stripe gateway itself.

Your Rights:

Under UK Data Protection laws, individuals have certain rights regarding their personal information that is held by organisations. These rights include:

The right to access the personal data we hold about you.

The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have as long as personal data is no longer necessary.

The right to restrict (i.e. prevent) the processing of your personal data.

The right to object to us using your personal data for a particular purpose or purposes.

The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Please contact us at admin@thecreativesuniverse.com to find out more information or to exercise these rights at any time .

IP Addresses:

The Creatives Universe may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies:

The Creatives Universe’s website uses cookies to record visits to the website. This helps us to improve the website and provide you with a good experience when you browse the website.

Please see our Cookies Policy for more information.

Changes to The Creatives Universe’s privacy policy:

This privacy policy was last updated on 10th April 2024. The Creatives Universe reserves the right to modify or update this privacy policy from at any time. Such variations become effective on posting on this website. Your subsequent use of this website or submission of personal information to will be deemed to signify your acceptance to the variations. We encourage you to review this Policy periodically for any updates.

Contact:

Questions, comments and requests regarding this privacy policy should be addressed to admin@thecreativesuniverse.com

We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint to admin@thecreativesuniverse.com and addressed to our Data Controller ‘Liz Mackie’. We will look into and respond to any complaints we receive.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office (“ICO”). For further information on your rights and how to complain to the ICO, please refer to the ICO website https://ico.org.uk/concerns

If you need further information about The Creatives Universe and how we manage your personal data please visit:

  1. Our Cookies Policy
  2. Contact us page where you can contact our individual departments and centres and enquire about their Fair Processing Notices/Privacy Statements

By using our Website, you acknowledge that you read, understood, and agreed to this Privacy Policy.

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